I have a question!
Holley Park Academy — if I have a question, who do I go to?
If you have a question, please ask it! We want to know what you’re not sure about. If you have a small question, for example about arrangements for something during the school day that your child has mentioned, please ask their teacher as soon as you can, face to face, or via email to the school office. If several people have a similar question, it will alert us and we can explain more to everyone:
If you don’t tell us what you want to know, we can’t help.
This checklist shows where to start. In some cases, the contact person will refer you to someone else (for example, the school office may refer you to a teacher or the Head depending on the nature of the query). Contact details are shown below the table.
Sometimes further support is required. If you need to escalate a query, see under ‘Escalation path’ below the table.
We have lots of written policies that set out how we approach aspects of school life, available from the Holley Park Academy website or the school office. For example, the Behaviour policy sets out our behaviour standards and what we do if they’re not met. There are many other policies – if you need to know our formal approach, the policies should be useful.
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Topic |
Who to go to first |
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Academic matters |
For child ‐specific issues, start with the pupil’s class teacher. For issues not specific to one child – Key Stage leader, or the Head. See also ‘Escalation path – where else to take an issue’. |
|
Access to the school |
see Safeguarding page |
|
Admissions to school/nursery |
School office |
|
Breakfast and After School Club (Extended Schools childcare provision) |
School office |
|
Being a parent volunteer |
volunteering in school – class teacher; volunteering for social events and fundraising – School office |
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Bright ideas about anything to do with the school |
School office, Key Stage Leaders, Assistant Head teachers, Head teacher |
|
Charity fundraising |
By the school ‐ School Council |
|
Cycling proficiency/Bikeability |
School office, class teacher |
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Data about pupils’ performance |
Class teacher, Key Stage leader or Head teacher |
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Donating money, books, expertise or anything else to the school |
School office who will pass you on to the relevant contact |
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To get emails from school including the newsletter, contact the school office. |
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Emergency procedures including snow |
School office, local radio stations, website, texting service |
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Finances |
Governors – In writing to Chair of Governors |
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Free school meals |
School office |
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All clubs |
School office, website |
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Hiring the school facilities |
School office |
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Holiday clubs |
Website |
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Homework |
Pupil specific – class teacher |
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Lost property |
Class teacher |
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Music lessons |
School Office |
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Nursery Class |
EYFS Leader, School office |
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Nursery provision |
EYFS Leader, School office |
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Safeguarding |
Designated safeguarding Leads see Safeguarding |
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School Council |
School office |
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School dinners / packed lunch |
School office (including any concerns about individual pupils) |
|
School newsletter and other school communications |
School office, Website |
|
Singing / choir |
School office, website |
|
Swimming lessons |
School office, class teacher |
|
Uniform and book bags |
Little Gems |
Contact details
School office
0191 4170303
The school office deals with everything to do with administering the school. If you have a question for a teacher, and can’t get to see them, please email or write to them c/o the school office. They may suggest making an appointment to meet face‐to‐face.
Governors
The Governors can be contacted via the school office or via the Clerk to the Governors (who will forward it to the relevant Governor)
Please feel free to use our downloadable forms for comment, compliment or complaint.
Escalation path – where else to take an issue
A problem can be escalated if the initial contact (shown in the checklist) can’t help; if there is a conflict of interest with the initial contact; or if anyone involved feels that further help is required.
Class teacher then Key Stage leader then Asst Head then Chair of Governors School office then Head then Chair of Governors
We recognise that sometimes personality clashes happen. If you have an issue that needs resolving and you feel unable to approach the initial contact, you can ask the Governors for guidance. They may not be able to resolve the issue, and in fact are not allowed to take up most individual issues – but they should have experience or perspective that helps to identify the best way forward, and can certainly offer support.